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  • Tim Smith Consulting

    Customized Workplace Training. A Management Training Corporation 

    Tim Smith Consulting is a management training corporation located in Allentown, Pennsylvania. Our corporate mission statement is “to provide our customers with quality classroom instructor led business skills training. 

    We are very results oriented in our approach and can show our customers specific benefits. Our approach has been proven over and over so that we can ensure the success of our customers in reaching their specific goals. At Tim Smith Consulting, our philosophy and our approach is simple: practical proven techniques and customer satisfaction. 

    Tim Smith is the President of Tim Smith Consulting, which is a management and workplace training organization located in Allentown, PA. Tim has been in the training field for over twenty-seven years. He has worked for Fred Pryor Seminars as a seminar leader, Dale Carnegie as a certified trainer and Leadership Management Inc. as a trainer.

    Tim has delivered tailored training programs on management skills, customer service and interpersonal skills training to thousands of participants and clients in all sectors of business; non-profit, for profit, academic, government and union and non-union shops. 

    Tim Smith Consulting topics include: 

    • Time Management
    • Supervisory Skills
    • Team Building Skills
    • Dealing With Difficult People
    • Overcoming Workplace Negativity
    • Conflict Management
    • Interpersonal Skills
    • Coaching Skills for Managers
    • Dealing With Different Generations
    • Customer Service Skills
    • Stress Management
    • Sales Training
    • The Exceptional Assistant
    • Playing the Game of Work

     
    Tim Smith Consulting clients include:

    • Executive Office of Former President Clinton
    • The Pentagon
    • New Balance Footwear
    • Commerce Bank
    • Lehigh Carbon Community College
    • Crozer-Chester Medical Center
    • The United States Tennis Association
    • Herr Foods
    • The Home Depot
    • Lehigh Valley Hospital Network
    • The Independent Free Papers of America
    • High Steel Industries

     

     

  • Business Hours And Details

    "Attendees love the excitement Tim brings."

    More Information


    Delivering Superior Customer Service


                                       Delivering Superior Customer Service


    · 
    Are your customers much more educated than in the past?

    ·  Are you finding that just servicing your customers isn’t enough?

    ·  Are you dealing with irate and hard to please customers? 

    If you answered yes to these questions, then this practical, real–life situational seminar is for you! 

    Today just “servicing” your customer is not enough. If you want to hold onto your customer base, whether the external or internal, you must consistently exceed your customer’s expectations. Today’s buzzword is “1% of separation”. How can we as an organization, department or individual be one percent better than the competition?

    Up until about five years ago the customer service department was better known as the “complaint department”. Today things have changed drastically, from the administration area, maintenance department, salespeople and managers everyone who comes in contact with the customer must be superior in their service. In this high-energy seminar will we give you specific ideas and techniques to turn your unit into one that consistently exceeds your customer’s expectations


    Learning objectives for the day :

    - Learn the keys for making a great first impression
    - Create the 11 point customer contact process
    - The “BASICS” of the proper telephone etiquette
    - How to speak the customer’s language
    - Effective listening techniques
    - Reduce the stress and turnover in your department
    - Dealing with those hard to please behaviors
    - Dealing with the irate and angry person

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