- (610) 435-0661
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2324 Washington St
Allentown, PA 18104 - email: timsmith@fast.net
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Visit Our Website: www.timsmithconsulting.com
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Tim Smith Consulting
Customized Workplace Training. A Management Training Corporation
Tim Smith Consulting is a management training corporation located in Allentown, Pennsylvania. Our corporate mission statement is “to provide our customers with quality classroom instructor led business skills training.
We are very results oriented in our approach and can show our customers specific benefits. Our approach has been proven over and over so that we can ensure the success of our customers in reaching their specific goals. At Tim Smith Consulting, our philosophy and our approach is simple: practical proven techniques and customer satisfaction.
Tim Smith is the President of Tim Smith Consulting, which is a management and workplace training organization located in Allentown, PA. Tim has been in the training field for over twenty-seven years. He has worked for Fred Pryor Seminars as a seminar leader, Dale Carnegie as a certified trainer and Leadership Management Inc. as a trainer.
Tim has delivered tailored training programs on management skills, customer service and interpersonal skills training to thousands of participants and clients in all sectors of business; non-profit, for profit, academic, government and union and non-union shops.
Tim Smith Consulting topics include:
- Time Management
- Supervisory Skills
- Team Building Skills
- Dealing With Difficult People
- Overcoming Workplace Negativity
- Conflict Management
- Interpersonal Skills
- Coaching Skills for Managers
- Dealing With Different Generations
- Customer Service Skills
- Stress Management
- Sales Training
- The Exceptional Assistant
- Playing the Game of Work
Tim Smith Consulting clients include:
- Executive Office of Former President Clinton
- The Pentagon
- New Balance Footwear
- Commerce Bank
- Lehigh Carbon Community College
- Crozer-Chester Medical Center
- The United States Tennis Association
- Herr Foods
- The Home Depot
- Lehigh Valley Hospital Network
- The Independent Free Papers of America
- High Steel Industries
- Back To Top
- Delivering Superior Customer Service
- Neutralizing Difficult People and Sticky Situations
- Dealing With the Different Generations
- Effective Communication Skills for Today’s Workplace
- Coaching Skills for Today’s Leaders
- Overcoming Negativity in the Workplace
- Team Building Skills for Today’s Workforce
- How to Manage Multiple Projects
Neutralizing Difficult People and Sticky Situations
Neutralizing Difficult People and Sticky Situations
F Do you work with a difficult person?
F Does this person brighten the room when they leave it?
F Do you become anxious when you hear their name on voice mail?
If you answered yes to these questions, then this practical, real–life situational seminar is for you!
Dealing with the daily stresses of work and life can be challenging enough. We all have too much work and not enough time to do all of it. Then having to listen to everything that is wrong in the world can be mentally challenging. This exciting and upbeat seminar will help you discover where difficult behavior comes from, how to recognize the difference between a difficult person and one that is just frustrated. You will learn techniques for coping with the negative person, the pit bull, the angry person, the school gossip and ten essentials to develop a more positive workplace. This seminar will give new enthusiasm to your work and a healthier outlook on how to start turning things around
Learning objectives for the day:
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Determine where difficult behavior comes from
- Learn how to respond the angry person
- How to cope with that “doom and gloom” person
- Ten techniques on developing a positive work environment
- How to focus on the things that you can control
- How to talk positively to yourself
- Reduce the stress in your life
More Information
- Back To Top
- Delivering Superior Customer Service
- Neutralizing Difficult People and Sticky Situations
- Dealing With the Different Generations
- Effective Communication Skills for Today’s Workplace
- Coaching Skills for Today’s Leaders
- Overcoming Negativity in the Workplace
- Team Building Skills for Today’s Workforce
- How to Manage Multiple Projects