- (610) 435-0661
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2324 Washington St
Allentown, PA 18104 - email: timsmith@fast.net
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Visit Our Website: www.timsmithconsulting.com
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Tim Smith Consulting
Customized Workplace Training. A Management Training Corporation
Tim Smith Consulting is a management training corporation located in Allentown, Pennsylvania. Our corporate mission statement is “to provide our customers with quality classroom instructor led business skills training.
We are very results oriented in our approach and can show our customers specific benefits. Our approach has been proven over and over so that we can ensure the success of our customers in reaching their specific goals. At Tim Smith Consulting, our philosophy and our approach is simple: practical proven techniques and customer satisfaction.
Tim Smith is the President of Tim Smith Consulting, which is a management and workplace training organization located in Allentown, PA. Tim has been in the training field for over twenty-seven years. He has worked for Fred Pryor Seminars as a seminar leader, Dale Carnegie as a certified trainer and Leadership Management Inc. as a trainer.
Tim has delivered tailored training programs on management skills, customer service and interpersonal skills training to thousands of participants and clients in all sectors of business; non-profit, for profit, academic, government and union and non-union shops.
Tim Smith Consulting topics include:
- Time Management
- Supervisory Skills
- Team Building Skills
- Dealing With Difficult People
- Overcoming Workplace Negativity
- Conflict Management
- Interpersonal Skills
- Coaching Skills for Managers
- Dealing With Different Generations
- Customer Service Skills
- Stress Management
- Sales Training
- The Exceptional Assistant
- Playing the Game of Work
Tim Smith Consulting clients include:
- Executive Office of Former President Clinton
- The Pentagon
- New Balance Footwear
- Commerce Bank
- Lehigh Carbon Community College
- Crozer-Chester Medical Center
- The United States Tennis Association
- Herr Foods
- The Home Depot
- Lehigh Valley Hospital Network
- The Independent Free Papers of America
- High Steel Industries
- Back To Top
- Delivering Superior Customer Service
- Neutralizing Difficult People and Sticky Situations
- Dealing With the Different Generations
- Effective Communication Skills for Today’s Workplace
- Coaching Skills for Today’s Leaders
- Overcoming Negativity in the Workplace
- Team Building Skills for Today’s Workforce
- How to Manage Multiple Projects
Effective Communication Skills for Today’s Workplace
Effective Communication Skills for Today’s Workplace
F Are you finding that communicating these days is getting frustrating?
F Does your co-worker and customer look and sound different than five years ago?
F Are you stressed out trying to understand each other?
If you answered yes to these questions, then this practical, real–life situational seminar is for you!
It’s a whole New World of work out there! Organizational changes, diversity and the technology. Communications have changed in today’s workplace, more that ever, successful communication is essential in the working and home environment. Whether it is face-to-face, telephone or e-mail will we equip you with skills in any type of communication.
Most of us have the “technical” part of our jobs down pat; we will teach you the “soft-side” of the job. We will help you improve every aspect of your working relationships, and help you “play better in the sandbox”. You will learn the cycle of communication and where the breakdowns take place and how to overcome those challenges. The art of dealing with difficult people, the powder kegs, negative people to the “know it all”. When you go back to your office you will have the confidence to communicate to anyone.
Learning objectives for the day:
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Communicating in today’s new work environment
- Ensuring your message you send carries the impact you want
- Developing productive communication skills
- Identifying your personality style
- How to communicate to the different styles of personalities
- Becoming more assertive without being aggressive
- Becoming a more focused listener
- Dealing with Difficult People and Behaviors
More Information
- Back To Top
- Delivering Superior Customer Service
- Neutralizing Difficult People and Sticky Situations
- Dealing With the Different Generations
- Effective Communication Skills for Today’s Workplace
- Coaching Skills for Today’s Leaders
- Overcoming Negativity in the Workplace
- Team Building Skills for Today’s Workforce
- How to Manage Multiple Projects